1. SUBJECT OF THE AGREEMENT
1.1. Seller – the owner of the online shopping website www.dzvsialv, hereinafter referred to as the Online Store, and the owner of the rights related to it DZV SIA, registration No. 40203731463, legal address: Lielā iela 5/7, Jelgava, LV-3001, which, within the framework of its business activities, in accordance with this distance contract, hereinafter referred to as the Agreement, offers and sells the Goods to the Buyer;
1.2. Buyer – a consumer who places an order in the Online Store.
1.3. The Agreement shall be deemed concluded from the moment the Buyer has placed an order and has made a payment for the Goods in accordance with these terms of the Agreement;
1.4. The Seller is entitled to unilaterally amend and supplement the terms of the Agreement. When the Buyer makes a purchase in the Online Store, the terms of the Agreement that are in force at the time of ordering the goods shall apply;
1.5. The Seller has the right to limit the Online Store services used by the Buyer without notice or to cancel the Buyer's registration if the Seller believes that the Buyer, by using the Online Store, may violate or is violating the terms of the Agreement, is trying to harm the Seller, the operation or security of the Online Store, or third parties;
1.6. By placing an order, the Buyer confirms that he has read this Agreement and the terms contained therein, is aware of them, understands them and fully agrees with them. The Buyer undertakes to familiarize himself with the terms of the Agreement each time he makes a purchase. The Buyer is not entitled to order Goods in the Online Store if he is not familiar with the terms of the Agreement or does not agree with them.

2. PURCHASE OF GOODS, SENDING AN ORDER
2.1. By sending his order to the online store located on the website www.aquafishlatvia.lv (hereinafter - the Online Store), its user (hereinafter - the Buyer) agrees to these terms;
2.2. In order to use the services of the Online Store and purchase the goods offered therein (hereinafter referred to as the Goods), the Buyer must order the goods, create an order and send it to the Online Store
2.3. By placing an order for the Goods in the Online Store, the Buyer fully confirms that he has read the specification of the Goods included in the order and confirms their compliance with the Buyer's needs. The Seller is not responsible for the non-compliance of the delivered Goods with the Buyer's needs or their incompatibility with any Goods in use by the Buyer;
2.4. The personal data provided by the Buyer will be processed in accordance with the regulatory enactments of the Republic of Latvia governing the processing and protection of personal data. When processing and storing the Buyer's personal data, the Seller will use organizational and technical means that will ensure the protection of personal data from accidental disclosure, alteration or other unlawful data processing;
2.5. The Buyer's personal data will be used to identify the Buyer and the recipient of the Goods, when selling and delivering the Goods, issuing accounting documents, refunding the overpaid amount and money for the Goods returned by the Buyer, performing other obligations arising from the Agreement, as well as providing the Buyer with the opportunity to use other online store services. The Buyer's personal data may be processed for direct marketing purposes only with the Buyer's consent;
2.6. The personal data provided by the Buyer will be used only by the Seller and its partners with whom the Seller cooperates, performing the administration of the Online Store, delivery of goods and other services related to the fulfillment of the Buyer's order. The Seller confirms that it will not disclose the Buyer's personal data to other third parties, except in cases specified in the legal acts of the Republic of Latvia;
2.7. The Buyer's personal data will be stored for no longer than required by the specified data processing purposes;
2.8. The DZV SIA Privacy Policy applies to the data of natural persons processed within the framework of this Agreement. (More detailed information is available in the “Privacy Policy” section).
3. ORDERING GOODS
3.1. When placing an order, it is necessary to indicate the name, surname, e-mail address, delivery address or other delivery point address and telephone number of the recipient of the Goods;
3.2. When placing an order, the Buyer confirms that he has chosen to purchase the specific Product on the terms specified in this Agreement.

4. PAYMENT TERMS AND SETTLEMENT
4.1. All prices indicated in the Online Store are displayed in Euro with VAT included, and the settlement currency is Euro, international designation – EUR. The Product is sold to the Buyer at the price that is valid in the Online Store at the time of placing the order;
4.2. The Buyer pays for the Goods and delivery using one of the payment methods indicated in the Online Store. Only upon receipt of payment for the Goods and delivery, the Goods are shipped. Payment is considered made when the full payment amount is received in the current account specified by DZV SIA at a/s CITADELE BANKA, account LV07PARX0034512990001;
4.3. At the time of ordering the Goods, the prices for the delivery costs of the Goods indicated in the Online Store are valid. The order amount, which consists of the price of the Goods and delivery costs, is available to the Buyer during the order process before paying for the order;
4.4. The Buyer can pay for the goods ordered in the online store by card payments, bank transfer or cash - depending on the chosen method of receiving the goods:
* by placing an order in our online store
* by bank transfer, according to the invoice that we will send you;
* by cash upon receipt of the goods in our store.

5. DELIVERY OF GOODS AND COSTS
5.1. The Seller delivers the Goods according to the delivery method chosen by the Buyer through a courier service provider or a parcel locker.
5.2. The ordered Goods can be received in one of the following ways:
5.2.1. Received without additional charge from the Seller's warehouse in Jelgava, Klijēnu ceļš 7E, Jelgava, LV-3002 by prior arrangement.
5.2.2. Omniva parcel lockers, regardless of the size of the locker, EUR 3.2
5.2.3. Omniva courier: EUR 7
5.2.4. If the Buyer wants the Goods to be delivered outside the territory of Latvia, then the Parties will agree on the costs separately;
5.3. The Seller undertakes to hand over the shipment prepared for the Buyer to the selected delivery service provider within one business day after receiving full payment;
5.4. The Seller will make every effort to ensure that the Buyer's order is fulfilled in full, but the Seller cannot guarantee this. If the ordered goods are not available in the store or are not available in sufficient quantity, the Seller has the right not to deliver the Goods, cancel the order or offer the Buyer a similar Product to replace the missing Product, having previously agreed with the Buyer;
5.5. The Goods ordered by the Buyer are delivered to the address specified in the Buyer's order. The person specified in the order must accept the Goods in person. If the ordered Goods are received not by the person specified in the order, but by another person at the address specified in the order, it shall be deemed that the order has been received by the person specified in the Order. The Seller is in no way liable for any losses incurred by the Buyer or third parties due to the Buyer having specified an incorrect delivery address or incomplete recipient data, or if the Goods are received by another person at the delivery address;
5.6. If the delivery of the goods is not possible due to the fault of the Buyer or circumstances dependent on the Buyer (the Buyer has specified an incorrect address, the Buyer or the person specified in the order are not present at the specified address, the specified address cannot be accessed, etc. objective reasons), the Goods are not sent again, but the money for the Goods is refunded, except for the payment for delivery and for damaged Goods, if the Goods are damaged as a result of the return.
5.7. The Seller delivers the Goods to the Buyer within the period specified in the Online Store or within the period selected in the order, if different delivery terms are offered. The Buyer agrees that in cases where the delivery of the goods may be delayed due to unforeseen circumstances independent of the Seller, the Seller may contact the Buyer and agree on another delivery time;
5.8. If the Buyer finds at the time of delivery that the package of the shipment is damaged (torn packaging label or other external damage), or if the shipment was delivered late, the Seller must be immediately notified by phone - + 371 26061727 or by e-mail - info@dzvsia.lv, attaching photographs that clearly show the package of the shipment, damage and the accompanying document attached to the shipment. Otherwise, it is considered that the shipment has been delivered on time and without damage.
5.9. Immediately after receiving the Goods, the Buyer shall check the conformity of the delivered Goods with the ordered Goods and the ordered quantity, as well as the quality of the received Goods, including the expiration dates of the goods, if any. If the Buyer finds that the shipment does not contain the appropriate quantity of goods, the Goods that do not comply with the order have been delivered, or the Goods are of inadequate quality, including the expiration dates of the goods, the Buyer must immediately inform the Seller about this by phone - + 371 26061727 or by e-mail - info@dzvsia.lv, attaching photographs that clearly show the damage to the Goods, inconsistencies, expired expiration dates and the accompanying document attached to the shipment. The Seller shall check the circumstances specified in the notification within 3 (three) business days from the moment of receipt of the e-mail and contact the Buyer to find a solution to the situation;
5.10. The Buyer is obliged to ensure that the person specified in the order is at the address specified in the order at the time of delivery of the goods, present an identity document to the courier upon request and accept the Goods without delay;
5.11. If the Buyer has not provided 5.8. and 5.9. In the event of non-fulfillment of the clauses, the Seller shall not be liable for any losses incurred by the Buyer, while the Buyer shall cover the Seller's costs and losses incurred in connection with the delivery, return or damage of the goods. The Seller shall be entitled to withhold compensation for costs and losses from the amount paid by the Buyer if the Buyer has not accepted the Goods or, due to circumstances beyond the Seller's control, the Goods have not been issued to the Buyer and have been returned to the Seller.

6. RETURN OF GOODS AND RIGHT OF WITHDRAWAL
6.1. In accordance with the Cabinet of Ministers Regulation No. 255 of 20 May 2014 “Regulations on Distance Contracts”, the Buyer has the right to withdraw from this contract within 14 (fourteen) calendar days without giving a reason and to return the Product purchased in the Online Store back to the Seller;
6.2. The exercise of the right of withdrawal expires after 14 (fourteen) days, starting from the day when the Buyer or a third party, other than the carrier and indicated by the Buyer, has acquired the Goods in their possession;
6.3. In order to exercise the right of withdrawal, the Buyer must inform the Seller DZV SIA, legal address Lielā iela 5/7, Jelgava, LV-3001, tel. no. 26061727, e-mail address – info@dzvsia.lv of the decision to withdraw from this contract;
6.4. In order for the withdrawal period to be observed, it is sufficient if the notification of the exercise of the right of withdrawal is sent before the expiration of the withdrawal period;
6.5. The costs of returning the Goods shall be borne by the Buyer;
6.6. The money for the returned Goods shall be refunded within 14 (Fourteen) business days from the moment the Goods are delivered to DZV SIA, Lielā iela 5/7, Jelgava, LV-3001, to the bank account specified by the Buyer;
6.7. If the Buyer withdraws from the Purchase Agreement, the Seller undertakes to refund all payments received, including delivery costs, if the Buyer has paid for the delivery of the Goods;
6.8. The Buyer must hand over or deliver the Goods to DZV SIA Lielā iela 5/7, Jelgava, LV-3001, without undue delay and in any case not later than 14 (Fourteen) days from the day on which the Buyer or a third party other than the carrier and indicated by the Buyer has acquired possession of the Goods;
6.9. The Buyer may use the Goods to the extent necessary to check the nature, characteristics and operation of the Goods, for example, use the Goods as much as it could be done before purchasing the Goods in a physical store, for example, to visually familiarize themselves with the appearance, size and weight of the Goods, but not to perform any further manipulations;
6.10. The Buyer is responsible for maintaining the quality and safety of the Goods during the period of exercising the right of withdrawal. The Buyer is responsible for any decrease in the value of the Goods if the Goods have been used in a manner that is incompatible with the principle of good faith, including use for a purpose other than to determine the characteristics or operation of the Goods. The Goods must be undamaged, have not lost the appearance of the Goods (labels not removed or damaged, etc.) and unused. The Goods must be returned in their original packaging, in the same configuration as it was received, and the Goods delivery document, as well as instructions for use and other accessories of the Goods, if any, are attached to the Goods. If the Goods are not fully assembled, are damaged, untidy or not properly packaged, the Seller has the right not to accept the Goods, as well as not to refund the money paid for the Goods to the Buyer;
6.11. The Buyer cannot exercise the right of withdrawal if:
6.11.1. The Goods cannot be returned due to their nature, or they are perishable or quickly consumable;
6.11.2. The Goods have been damaged after delivery;
6.11.3. In other cases provided for by regulatory enactments;
6.12. If the Buyer returns the Goods to the Seller using the right of withdrawal, the delivery fee will not be refunded to the Buyer.

7. WARRANTY
7.1. All Products offered in the Online Store are provided with a manufacturer's warranty in accordance with the legislation in force in the Republic of Latvia and the warranty terms developed by the dealer;
7.2. The warranty period specified by the manufacturer is different for different Products;
7.3. If the manufacturer has specified a warranty period for the Product that is shorter than two years, within the framework of the statutory warranty, the consumer is entitled to file a claim within 24 months from the date of purchase for non-compliance of the Product with the terms of the contract. The right to file a claim is valid if the Product was used only for its intended purpose and only in the household;
7.4. Legal entities that are not consumers are provided with only the manufacturer's warranty;
7.5. The warranty applies to damage caused by manufacturing defects or the quality of raw materials;
7.6. During the warranty period, in case of need for repair, the Product in its complete set must be delivered to Lielā iela 5/7, Jelgava, LV-3001, taking with you a completed warranty card (if the manufacturer or distributor has included one in the Product package) and a document confirming payment for the Product (delivery note);
7.7. First, the Product will be diagnosed in accordance with the instructions of the relevant distributor/partner, and in the event of a warranty, the damaged parts will be replaced free of charge. If during the diagnosis it is determined that the repair is not possible, the Product will be exchanged for a new one or an analogue (in the event that the relevant Product model is not available at the given time);
7.8. The final decision on warranty repair, exchange or refusal is made by the representative of the relevant distributor, since free warranty repair or exchange of the Product will be carried out in accordance with the manufacturer's or distributor's regulations;
7.9. To avoid misunderstandings, the Seller asks the Buyer to carefully read the Product's instructions for use, if included in the Product's package;
7.10. The warranty costs do not include transportation of the Product - delivery to the service and delivery after repair;
7.11. The warranty is not valid:
7.11.1. If the damage has occurred as a result of improper operation, transportation, alteration, insufficient maintenance or careless care;
7.11.2. If the damage has occurred due to failure to follow the instructions given in the instructions for use;
7.11.3. If the Product has been repaired independently, or the Product has been sent for repair to another service before applying for the warranty;
7.12.4. If the damage has occurred due to the influence of water on the Products, the instructions for use of which do not indicate that they are waterproof;
7.11.5. If foreign objects are found in the Product, insects have entered the product or any other traces indicating improper operation of the Product;
7.11.6. If the damage has occurred due to rapid temperature fluctuations, as well as other household and external factors, such as soot, smoke, dust, humidity, impacts and scratches;
7.11.7. If the damage has occurred due to fires, floods, earthquakes or other natural disasters;
7.11.8. If the Buyer cannot present the delivery note, the warranty obligations are void;
7.12. The warranty does not cover normal wear and tear, scratches and mechanical defects that do not affect the full functioning of the Product (for example, design elements);
7.13. The warranty conditions do not apply to additional equipment of the Product, such as power supplies - batteries, accumulators.
8. OTHER PROVISIONS
8.1. If the Goods are delivered to the Buyer with a delay or are not delivered due to the fault of the Buyer or circumstances dependent on the Buyer, the Seller is not liable for the violation of the delivery terms of the goods;
8.2. If access to the Online Store, registration in the Online Store or placing an order in the Online Store is not possible or is disrupted due to technical reasons or reasons beyond the Seller's control, the Seller is not liable for any losses of the Buyer or third parties;
8.3. The Seller is not liable for the consequences if, due to the characteristics of the Buyer's computer or monitor, the image of the Online Store goods visible on the Buyer's computer monitor differs in any way from the appearance of the goods in nature.
9. FILING COMPLAINTS
9.1. The Buyer has the right to submit a complaint about the quality of the Product and the delivery services provided electronically by sending it to the email address info@dzvsia.lv or in writing by sending it to the address: Lielā iela 5/7, Jelgava, LV-3001;
9.2. The complaint will be reviewed within 30 (thirty) days from the date of receipt of the complaint, with a response sent to the Buyer to the contact address specified in the complaint.