Our goal is to ensure that every purchase brings you complete satisfaction. Below are the terms and conditions for returning goods and submitting warranty claims.

1. 14-Day Right of Withdrawal (Returns of Non-Defective Goods)

If the purchased item does not fit or meet your expectations, you have the right to withdraw from the purchase within 14 calendar days from the moment of receiving the product, without stating a reason.

Return Conditions:

• Condition of the Product: The product must be undamaged, unused, and fully complete. Furniture and other items must show no signs of assembly or usage.
• Packaging: The product must be preserved in its original packaging, which must not be significantly damaged (opening the packaging to inspect the item is not considered damage).
• Shipping Costs: When returning non-defective goods, all courier and transportation expenses are covered by the client (buyer).
• Return Methods:In Person: By delivering the product directly to our warehouse address: Klijēnu ceļš 7E, Jelgava.By Courier: By sending the product via a courier service of your choice to the warehouse address listed above.

Refunds:

• The money for the item will be refunded to the buyer's specified bank account within 14 days from the date the product is received at our warehouse and its condition is verified.
• Original delivery fees (if any) are non-refundable when exercising the right of withdrawal.

2. Returns of Damaged or Non-Conforming Goods & Warranty

All products offered by us (furniture, bags, suitcases, and other household goods) come with a 2-year warranty (statutory consumer rights).

2.1. Damaged Goods Return & Warranty Details

In accordance with the legislation of the Republic of Latvia, goods are covered by a 2-year warranty against manufacturing defects.

The warranty does not cover:

• Natural wear and tear of the product during normal use.
• Damage resulting from improper use, maintenance, or unauthorized (incorrect) assembly by the buyer.
• Mechanical damage (scratches, impacts, etc.) incurred after receiving the goods.

In the event of visible visual defects (e.g., scratches or chips on chipboards), the buyer is required to inform the seller before starting the assembly of the product by sending photographs.

2.2. Return Procedure for Damaged Goods

If you have received a defective or damaged product, please proceed as follows:

1. Contact & Photo Proof: Before returning the item, you must contact us by sending a description of the issue along with photos/videos of the defect to our email.
2. Product Return:You can bring the damaged item in person to our warehouse: Klijēnu ceļš 7E, Jelgava.Alternatively, we will organize a courier pickup from your address (or reimburse the courier costs as agreed upon).
3. Shipping Costs: If the defect is confirmed, all courier expenses will be covered by us (the seller).
4. Resolution: Upon receiving and inspecting the item, we will issue a free replacement product, replace the damaged part, or provide a full refund.

2.3. Exceptions (Non-Returnable Items)

In accordance with Cabinet Regulation No. 255 ("Regulations on Distance Contracts"), the right of withdrawal does not apply to the following product categories:

• Food Items (Coffee): Food products and coffee are non-returnable and non-exchangeable due to health and safety reasons, unless the product has a packaging defect or has expired upon delivery.

2.4. Contact Phone & Email for Applications:

• Email: info@dzvsia.lv
• Phone: +371 26061727
• Warehouse Address: Klijēnu ceļš 7E, Jelgava, LV-3004
• Working Hours: Monday – Friday, 9:00 – 17:00